Service and Spare PartsCustomer Care Department
For general enquiries concerning your Electrolux appli-
ance or for further information on Electrolux products,
In the event of your appliance requiring service, or if youplease contact our Customer Care Department by letter
wish to purchase spare parts, please contact your localor telephone at the address below or visit our website at
Electrolux Service Force Centre by telephoning:www.electrolux.co.uk
0870 5 929929Customer Care Department
Your telephone call will be automatically routed to theElectrolux
Service Force Centre covering your post code area.55-77 High Street
For the address of your local Service Force Centre andSlough
further information about Service Force, please visit theBerkshire
website at www.serviceforce.co.ukSL1 1DZ
Tel. 08705 950950 (*)
Before calling out an engineer, please ensure you have
read the details under the heading ?Something Not* calls to this number may be recorded for training pur-
Working.?poses.
When you contact the Service Force Centre you will needFor Customer Service in the Republic of Ireland please
to give the following details:contact us at the address below:
1. Your name, address and post codeElectrolux
2. Your telephone number
3. Clear and concise details of the faultElectrolux Group (Ire) Ltd.
4. The model and serial number of the appliance (foundLong Mile Road
on the rating plate)Dublin 12
5. The purchase dateRepublic of Ireland
Tel: + 353 (0) 1 4090751
e-mail:
[email protected]
Guarantee Conditions
* Appliances found to be in use within a commercial or
Electrolux Guarantee conditionssimilar environment, plus those which are the subject
We, Electrolux, undertake that if, within 12 months of theto rental agreements.
date of the purchase, this Electrolux appliance or any part* Products of Electrolux manufacture which are not
thereof is proved to be defective by any reason only of faulty
workmanship or materials, we will, at our option, repair ormarketed by Electrolux.
replace the same FREE OF ANY CHARGE for labour,European Guarantee
materials or carriage on condition that:If you should move to another country within Europe then
* The appliance has been correctly installed and usedyour guarantee moves with you to your new home
only on the gas and electricity supply stated on thesubject to the following qualifications:
rating plate.* The guarantee starts from the date you first purchased
* The appliance has been used for normal domesticyour product.
purpose only, and in accordance with the* The guarantee is for the same period and to the same
manufacturer's instructions.extent for labour and parts as exist in the new country
* The appliance has not been serviced, maintained,of use for this brand or range of products.
repaired, taken apart or tampered with by any person* This guarantee relates to you and cannot be transferred
not authorised by us.to another user.
* All service work under this guarantee must be* Your new home is within the European Community (EC)
undertaken by a Electrolux Service Centre.or European Free Trade Area.
* Any appliance or defective part replaced shall become* The product is installed and used in accordance with
the Company's property.our instructions and is only used domestically, i.e. a
* This guarantee is in addition to your statutory and othernormal household
legal rights.* The product is installed taking into account regulations
Home visits are made between 8.30am and 5.30pmin your new country.
Monday to Friday. Visits may be available outside theseBefore you move, please contact your nearest Customer
hours, in which case a premium will be charged.Care centre, listed below, to give them details of your new
home. They will then ensure that the local Service
ExclusionsOrganisation is aware of your move and able to look after
This guarantee does not cover:you and your appliances.
* Damage or calls resulting from transportation, improper
use or neglect, the replacement of any light bulbs orFranceSenlis+33 (0) 3 44 62 20 13
removable parts of glass or plastic.GermanyNürnberg+49 (0) 800 234 7378
* Costs incurred for calls to put right an appliance whichItalyPordenone +39 (0) 800 117511
is improperly installed or calls to appliance outside theSwedenStockholm +46 (0) 20 78 77 50
United Kingdom.UKSlough+44 (0)1753 219898
7
ACEC
