Contacting Technical SupportAppendix A
SymptomGood QuestionsActionsWhenever you have any difficulty with your Spressa i.LINK
drive, please follow the troubleshooting suggestions in this
Unable to eject CDY Is software locking Y Unmount or ejectmanual and in the software manuals. Please keep track of
the Tray?through softwarethe steps you have taken with as much information about
first.your computer system as you can. If you have any trouble
resolving the problem, please call the Sony Technical
Y Use eject button
Support Center and convey your troubleshooting steps.
Y Shutdown
Please have your model number, serial number, date of
computer and
purchase and sales receipt available when you call
power off device.
Technical Support the first time. Free technical support is
Wait 45 seconds;
offered for 90 days from your first call.
power on device
only and attempt
Technical Support can be reached from 8 am to 8 pm,
to use eject button
Central Time, Monday through Friday.
again.
Y Use emergencySony Computer Peripherals Technical Support Phone
eject hole if other(800) 588-3847
methods fail.
Sony Computer Peripherals Technical Support Web Site
Unable to Read aY Can you read theY It is possible that
http://www.sony.com/storagesupport
session afterCD in another directory
completing aCD-ROM Player?information is
Apple¨
successful writecorrupt on the
Y Can you Osee�http://www.apple.com/support
volume making it
previous sessions?
unreadable.
Y Did you close theY Check software
session?documentation for
troubleshooting
suggestions.
Y Bad CD-R orY Use Sony
CD-RW disc?Recommended
Media.
CD-R: 74 min Sony
CD-Recordable discs
CD-RW: 74 min
Sony CD-
ReWritable discs.
30CRX145E/XI - Spressa i.LINK User's GuideCRX145E/XI - Spressa i.LINK User's Guide31 |
ACEC
