DPP-FP50
Trouble: ? Ribbon continues to rotate at the start of printing.Trouble: Colored streaks appear on the printing side of paper.
? Ribbon does not rotate at the start of printing.(Paper wrinkle occurred.)
Cause:? Abnormal mechanical deck assemblyCause:? Abnormal mechanical deck
? Abnormal MAIN board? Abnormal ribbon cassette
? Abnormal installation of paper tray and print cartridgeRemedy: ? Replace the mechanical deck assembly.
Remedy: ? Replace the MAIN board.? Check the assembling and damage status of ribbon
? If the trouble persists after the MAIN board iscassette.
replaced, replace the mechanical deck.
? Reinstall the paper tray and print cartridge.Trouble: Print output is apparently abnormal. (White paper
ejection, partial white streaks, wide black band, etc.)
Trouble: ? Paper is ejected without printing (white paper) andCause:? Connection failure of the flexible flat cable (FFC) of
OPrint cartridge is not correct� is displayed.thermal head (disconnected, not correctly inserted)
Cause:? Print cartridge assembly failure? Abnormal connector of FFC of thermal head (bridge)
? Abnormal mechanical deck assembly? Abnormal thermal head
? Abnormal MAIN boardRemedy: ? Check if FFC is correctly connected.
Remedy: ? Replace the ribbon cassette.? Replace the MAIN board.
? Replace the MAIN board.? Replace the mechanical deck assembly.
? If the trouble persists after the MAIN board is
replaced, replace the mechanical deck.Trouble: Faint area appears on the printing side.
Cause:Abnormal mechanical deck assembly
3. Printing troubleRemedy: Replace the mechanical deck assembly.
Trouble: Abnormal print appears on the printing side of paper at
regular pitch intervals in the paper feed direction.Before checking the recurrence of abnormal state
Note:? Pitch interval 22 mm: Abnormal pinch rollerWhen checking the abnormal state, be careful of the following.
? Pitch interval 31.4 mm/15.7 mm:? Only the specified print pack (ribbon and printing paper) can be
Abnormal platen rollerused in this unit.
? Pitch interval 9.4 mm: Abnormal grid rollerCheck the customerOs ribbon and printing paper.
? Other cases:Abnormal gear, etc.The ribbon and printing paper can be used only once. In case that
Cause:? Adhesion of foreign substances (such as dust andthe customer rewinds the ribbon or reuses the paper intentionally,
grease)the trouble such as entangling of ribbon may occur.
? Defective molding of platen roller? In case that the print pack is exposed to high temperature or high
? Flaw, damagehumidity environment for long time after it is opened, the specified
Remedy: ? When the dust adheres to the pinch roller, performperformance may not be obtained.
the cleaning using the cleaning cartridge supplied withEspecially, the printing paper may be warped badly. In such case,
this unit.normal paper feeding and printing may not be performed. If
(If trouble persists after performing the cleaning once,possible, check the condition of customerOs print pack.
repeat the cleaning a few times.)? The abnormal printing may be caused by the digital camera,
? Remove the mechanical deck assembly from the lowermemory card or PC that the customer uses. Therefore, if possible,
cabinet and perform the cleaning of each roller.check the trouble with the equipment that the customer uses.
(Remove the dust or other contamination using the
tools such as a cloth-wrapped stick in its end, sellotape
or gum tape.)
? Remove the mechanical deck assembly from the lower
cabinet and remove the foreign substances adhered to
the gear.
? If the trouble is caused by the flaw or damage of parts,
replace the mechanical deck assembly.
Trouble: Streaks appear on the printing side of paper in the paper
feed direction.
Cause:? Adhesion of foreign substances to thermal head
? Thermal head breakage
? Flaw or adhesion of foreign substance on the ribbon
cassette (contact area on the printing side)
? Flaw or burr on the paper of printing side
Remedy: ? Perform the cleaning using the cleaning cartridge
supplied with this unit.
? Remove the foreign substance from the ribbon
cassette, or replace it.
? If trouble persists after performing the cleaning,
replace the mechanical deck assembly.
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ACEC
